Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8

CCNA Voice Certification Cisco Certified Network Associate Voice

Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMM) certification exam 640-461

CCNA Voice Certification

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice Certification assesses skills and knowledge related to the Cisco Unified Communications Manager 8.0 (CUCM) 8.0. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.

Course Description

Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Course Objectives

- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.
- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
- Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
- Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
- Describe how to maintain a Cisco Unified Communications solution.

Course Outline

• Introducing Cisco Voice and Unified Communications Administration
• Module 1: Overview of Cisco Unified Communications Solutions
• Understanding the Components of Cisco Unified Communications Solutions
• Understanding the Characteristics of Cisco Unified Communications Solutions
• Module 2: Overview of Administrator and End-User Interfaces
• Understanding Administrator Interfaces
• Understanding End-User Interfaces
• Module 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Understanding Call Flows and Call Legs
• Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
• Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express
• Module 4: Endpoint and End User Administration
• Understanding Endpoint Characteristics and Configuration Requirements
• Understanding Endpoint Implementation Options
• Understanding End-User Characteristics and Configuration Requirements
• Understanding End-User Implementation Options
• Module 5: Enablement of End User Telephony and Mobility Features
• Understanding Telephony Features
• Enabling Telephony Features
• Understanding Mobility Features
• Enabling Mobility Features
• Module 6: Enablement of Cisco Unity Connection and Cisco Unified Presence
• Understanding Cisco Unity Connection
• Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
• Understanding End User and Voice Mailbox Implementation Options
• Understanding Cisco Unified Presence
• Enabling Cisco Unified Presence
• Module 7: Cisco Unified Communications Solutions Maintenance
• Providing End-User Support
• Understanding Cisco Unified Communications Manager Reports
• Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
• Monitoring the System with Cisco Unified Real-Time Monitoring Tool
• Monitoring Voice Mail in Cisco Unity Connection
• Understanding the Disaster Recovery System

Real Labs : No more simulators! Here you learn with Real Labs!

You have direct access to the following lab equipments during the Classroom training and remote access during the distance learning training:

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:Working knowledge of converged voice and data networksBasic knowledge of Cisco IOS gatewaysBasic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Expected Duration

40 hours.

Facilities:

In presence lessons are held in our facilities in north Italy: MIilan or Bergamo (3 KM from the Airport Milan-Orio Al Serio.)
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* Our prices are in Euros and don’t include VAT/tax.